FREQUENTLY
Asked Questions
Ordering
Ordering from us is easy! Simply browse our selection of products, choose the items you want, and add them to your cart. From there, you can proceed to checkout, where you’ll be asked to enter your shipping and payment information.
Once an order is placed, we strive to process and ship it as quickly as possible. Unfortunately, we cannot guarantee that changes can be made. Please contact our customer support team immediately with any change requests, and we will do our best to assist you.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and eChecks. All transactions are processed securely to protect your personal information.
Sales tax may be applied to your order depending on the applicable tax laws in your jurisdiction. The sales tax amount will be calculated and displayed during the checkout process.
Shipping
We ship to most locations in the US. During the checkout process, you can enter your shipping address to confirm if we deliver to your specific destination.
We strive to process and ship orders within 3 business days. Once shipped, the delivery time depends on the shipping method selected and your location. You will receive a shipping confirmation email with tracking information to monitor the progress of your package.
We offer various shipping options, including standard and expedited services. Shipping costs are calculated based on factors such as the destination, package weight, and selected shipping method. You can view the available options and costs during the checkout process.
Returns
We have a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days from the date of receipt for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.
To initiate a return, please contact our customer support team at sales@cmi-comm.com and provide your order details. Our team will guide you through the return process and provide you with a return authorization, if applicable.
The customer is responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package to ensure its safe return.
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. Upon approval, we will process your refund or exchange within 10 business days. The refund will be issued to the original payment method used for the purchase.
Yes, our return policy applies to items purchased on sale or during a promotion. However, please note that the refund will be processed based on the amount paid after any discounts or promotions were applied.
Products
Absolutely! Our website provides detailed product descriptions for each item. You can find information on features, specifications, compatibility, and more. If you need additional information, please reach out to our support team, and we’ll be happy to provide further details.
Yes, we stand behind the quality of our products. Many items come with manufacturer warranties, which vary depending on the product and brand. Warranty details can be found in the product descriptions or documentation. If you have specific warranty-related questions, please contact our support team.
Whenever available, we provide user manuals and documentation for our products. You can usually find these resources on our website’s product pages as downloadable PDF files. If you have trouble finding the documentation you need, please reach out to our support team for assistance.
We strive to provide accurate and high-quality product images on our website. However, please note that colors and slight variations in appearance may occur due to factors such as screen settings or product enhancements. We recommend reading the product descriptions thoroughly and referring to any specific details mentioned.