Return & Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means all products may be exchanged or returned for a refund within 30 days of purchase except for the following excluded items:

Excluded Items

  • Radios with missing/removed UPC codes
  • Headsets, earpieces, and ear tips with opened packages
  • Close-out or Clearance items
  • Licenses and Subscriptions

Return Process

  • To start a return, contact Customer Services at sales@cmi-com.com and provide your order number, a copy of the receipt and the reason for the return. Our team will provide instructions on how to return your item (s)
  • Items sent back to us without first requesting a return will not be accepted.
  • Do not send your item (s) back to the manufacturer.
  • You will be responsible for paying the shipping cost of the returns unless the order was due to our error or a defective product. 
  • Please insure your shipments as we are not responsible for products that are stolen, damaged or lost in transit.
  • Once we receive your returned item, we will inspect it to ensure it meets the return requirements. Upon approval, we will process your refund or exchange. The refund will be issued to the original payment method used for the purchase unless an exchange was requested. Depending on the payment method and bank, refunds may take up to 10 days to be credited back to the original payment account.
  • To be eligible for a FULL refund, your item must unused and in the same condition that you received it. It must also be in the original packaging. 

You can always contact us for any return questions at sales@cmi-comm.com.

How can customers return their products?

• By mail.

What is the restocking fee?

If the returned item is not in like-new saleable condition, a restocking fee of up to 15% may be deducted from the refund.

The product conditions that we allow for returns:

• New and used within 30 days of purchase.

Received a product you didn’t order:

If you received a product that was not what you ordered please contact us by mail: at sales@cmi-comm.com with photos of the product you received along with the purchase receipt, and we will provide a return shipping label. Once a return tracking number is generated, we will ship a replacement product.

Want an Exchange:

If your return is approved, you may request an exchange instead of a refund and we will send you a new replacement product along with the tracking number.

Cancelling an Order:

Your order may be cancelled if it has not been shipped. Please contact us as soon as possible after you’ve made the purchase if you wish to cancel.

Refunds (if applicable)

  • Once we receive your returned item, we will inspect it to ensure it meets the return requirements.
  • Upon approval, we will send you a confirmation and process your refund or exchange.
  • The refund will be issued to the original payment method used for the purchase unless an exchange was requested.
  • Depending on the payment method and bank, refunds may take up to 10 days to be credited back to the original payment account.

Late or missing refunds (if applicable)

  1. If you have not received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you have done all of this and you still have not received your refund yet, please contact us.

Ship Returns To:

CMI Communications
5520 W. 190th St., #230
Torrance California 90503

For Further Inquiries:

If you have any further questions, please contact our customer services at:

Phone: +1 (877) 606-1983
Email: sales@cmi-comm.com