Refund policy

Returns
We have a 30-day return policy, which means all products may be exchanged or returned for a refund within 30 days of purchase, except for the following excluded items.

Excluded Items
Radios with missing or removed UPC codes; headsets, earpieces and ear tips with opened packages; close-out or clearance items; licenses and subscriptions.

Return Process

- To start a return, contact Customer Service at sales@cmi-comm.com and provide your order number, a copy of the receipt, and the reason for the return.
- Items sent back to us without first requesting a return will not be accepted.
- Do not send your items back to the manufacturer.
- You will be responsible for paying the shipping cost of the return, unless the order was due to our error or a defective product.
- Please insure your shipment, as we are not responsible for products that are stolen, damaged or lost in transit.
- Once we receive your returned item we will inspect it. Refunds may take up to 10 days to be credited back to the original payment account.
- To be eligible for a full refund, your item must be unused and in the same condition in which you received it, and in its original packaging.

How can customers return their products? By mail.

Restocking fee. If the returned item is not in like-new saleable condition, a restocking fee of up to 15% may be deducted from the refund.

Product conditions allowed for returns. New and used, within 30 days of purchase.

Received a product you didn't order? Contact us at sales@cmi-comm.com with photos and the receipt, and we will provide a return shipping label.

Want an exchange? If your return is approved, you may request an exchange instead of a refund.

Cancelling an order. Your order may be cancelled if it has not yet shipped.

For Further Inquiries
Phone: (310) 753-0991
Email: sales@cmi-comm.com